Call Centre

Our Customer Call Centre (Inbound) was inaugurated on 14.05.2018 to provide customer support services. Further, the Outbound Call Centre was launched on 14.02.2025 to enhance customer engagement and communication.

Inbound Call Centre

The Customer Call Centre serves customers through a wide range of banking services and support facilities.

Facilities Available Through Customer Call Centre (Bank Working Days)

  • Balance Enquiry
  • Statement of Account
  • Transaction Details
  • Account List
  • Account Details
  • Card Details
  • Mobile Banking Registration Details
  • Mobile Linked Account Details
  • Customer Profile Details
  • Card Hot Listing
  • Email Enrolment along with ePass Sheet through Email

Additional features and services introduced in the Customer Call Centre will be communicated to branches as and when they are enabled.

24x7x365 IVR Services

  • Balance Enquiry
  • Mini Statement
  • Card Hot Listing using the last 4 digits of the card number
  • Card Hot Listing using Account Number

Working Hours

  • Monday to Saturday: 8:00 AM to 8:00 PM
  • Sunday and Government Holidays: Closed
  • 2nd and 4th Saturdays: Closed

Toll Free Numbers

1800 103 8210 / 1800 102 5250

Steps to Reach Our Customer Call Centre

  1. Dial the Toll Free Number 1800 103 8210 from any landline or mobile phone.
  2. Choose your preferred language:
    • Press 1 for Kannada
    • Press 2 for English
  3. Follow the IVR instructions to access the required service.

Important Note

Customers are requested to accept genuine promotional and informational calls from the Bank's Call Centre for their benefit.

Outgoing Number: 1600 10 8210

Customers should never share personal or confidential information such as Aadhaar Number, PAN, ATM PIN, Card Details, One Time Password (OTP), or any banking credentials with anyone over phone calls.